Online learning platform

TLDR

The COVID-19 pandemic shifted learning from in-person to online, leading to challenges such as reduced concentration and limited social interaction. By applying Design Thinking and the Double Diamond process, I identified the need for better lesson structures and more engaging interactions. Insights from research and interviews highlighted the importance of parental support and the difficulty students face in focusing at home. Tools like personas and storyboards were crucial in understanding the problem and refining solutions, with an emphasis on listening to feedback.

The COVID-19 pandemic shifted learning from in-person to online, leading to challenges such as reduced concentration and limited social interaction. By applying Design Thinking and the Double Diamond process, I identified the need for better lesson structures and more engaging interactions. Insights from research and interviews highlighted the importance of parental support and the difficulty students face in focusing at home. Tools like personas and storyboards were crucial in understanding the problem and refining solutions, with an emphasis on listening to feedback.

The COVID-19 pandemic shifted learning from in-person to online, leading to challenges such as reduced concentration and limited social interaction. By applying Design Thinking and the Double Diamond process, I identified the need for better lesson structures and more engaging interactions. Insights from research and interviews highlighted the importance of parental support and the difficulty students face in focusing at home. Tools like personas and storyboards were crucial in understanding the problem and refining solutions, with an emphasis on listening to feedback.

What problem am I trying to solve?

The COVID-19 pandemic has completely changed the way children learn. From in-person schooling to online learning, the new learning approach has brought many benefits but also raised several issues such as a lack of concentration and limited interaction during class.

Our design team is leveraging enhancements in our website and app interfaces to boost revenue through add-on flight services and maintain competitive ticket pricing.

The challenge extends to our application's hidden fees, as it's unclear how much revenue these contribute. I am able to strategise how to present fees to customers, enhancing trust without sacrificing our financial goals.

Identifying problems

Desk research


The main purpose of desk research is to collect data and insights that deepen your understanding of the problem space

Desk research

The main purpose of desk research is to collect data and insights that deepen your understanding of the problem space

Users interview


In 30- to 60-minute conversations with a student’s parents, a researcher gains a deeper understanding of students and their parent's attitudes, beliefs, desires and experiences.


Users interview

In 30- to 60-minute conversations with a student’s parents, a researcher gains a deeper understanding of students and their parent's attitudes, beliefs, desires and experiences.

I apply the design thinking process to figure out the correct problems to solve and solve them correctly. With the Double Diamond process, I can identify the issue and leave assumptions to one side.

I apply the design thinking process to figure out the correct problems to solve and solve them correctly. With the Double Diamond process, I can identify the issue and leave assumptions to one side.

Why is this problem important?

Primary school students often lack self-discipline, making parental or teacher supervision essential.


Primary school students often lack self-discipline, making parental or teacher supervision essential.

The lack of interaction and social isolation in online learning are major concerns. Unlike face-to-face classes, where students engage with peers and teachers, online learning reduces these opportunities, leading to loneliness, reduced motivation, and further isolation.

The lack of interaction and social isolation in online learning are major concerns. Unlike face-to-face classes, where students engage with peers and teachers, online learning reduces these opportunities, leading to loneliness, reduced motivation, and further isolation.

Whose problem am I solving?

Persona: Parents are also teachers

Persona: Parents are also teachers

““For me, the disadvantage of this online learning is that I have to support my children, which is very time-consuming. My family need to spend a lot of time with the child. I can’t do anything when she is studying because of helping her.”

““For me, the disadvantage of this online learning is that I have to support my children, which is very time-consuming. My family need to spend a lot of time with the child. I can’t do anything when she is studying because of helping her.”

Context

Context

Hoang Bao Anh, in grade 1, has been learning online for five months. It’s new and challenging, requiring help with equipment and updates, so he relies heavily on parental support.

Hoang Bao Anh, in grade 1, has been learning online for five months. It’s new and challenging, requiring help with equipment and updates, so he relies heavily on parental support.

Goal

  • Minimise parental intervention during online learning

  • Increase efficiency when studying with parents

  • Shift from no sense of learning to being conscious of learning

  • Reduce the time parents spend on their children's studies

  • Minimise parental intervention during online learning

  • Increase efficiency when studying with parents

  • Shift from no sense of learning to being conscious of learning

  • Reduce the time parents spend on their children's studies

Pain point

  • Online learning is challenging due to many distractions.

  • Parental help is crucial; without it, difficulties arise that students can't solve alone.

  • Easily bored and lack motivation to study.

  • Studying with parents can feel stressful.

  • Online learning is challenging due to many distractions.

  • Parental help is crucial; without it, difficulties arise that students can't solve alone.

  • Easily bored and lack motivation to study.

  • Studying with parents can feel stressful.

User journey map

I use user journey maps to quickly identify challenges in a student’s online learning experience, like concentration issues, lack of motivation, and reliance on parental support. This approach helps me spot opportunities to improve lesson engagement, reduce distractions, and create a more independent and effective learning process.

I use user journey maps to quickly identify challenges in a student’s online learning experience, like concentration issues, lack of motivation, and reliance on parental support. This approach helps me spot opportunities to improve lesson engagement, reduce distractions, and create a more independent and effective learning process.

Competitor audit

I conduct a competitor audit on Zoom, Google Meet, and Azota to identify gaps in their online learning features. This helps me find opportunities to develop a more user-friendly and comprehensive solution that better supports students.

I conduct a competitor audit on Zoom, Google Meet, and Azota to identify gaps in their online learning features. This helps me find opportunities to develop a more user-friendly and comprehensive solution that better supports students.

  • The call interface is friendly and easy to use.

  • The “Raise hand” feature allows students to express opinions without disturbing others.

  • The main screen interface isn't optimised for students.

  • Requires teachers to send a link or code through other platforms.

  • No class reminders, so students can easily miss sessions.

  • No writing options for note-taking; chats can be easily lost.

  • The call interface is friendly and easy to use.

  • The “Raise hand” feature allows students to express opinions without disturbing others.

  • The main screen interface isn't optimised for students.

  • Requires teachers to send a link or code through other platforms.

  • No class reminders, so students can easily miss sessions.

  • No writing options for note-taking; chats can be easily lost.


  • The call interface is user-friendly and easy to navigate.

  • The “Reaction” feature adds engagement to lessons.Interactive tools like the whiteboard and notes make teacher-student interaction easier.

  • Requires a link or code to be sent via another platform.

  • No class reminders, leading to students potentially missing sessions.

  • The call interface is user-friendly and easy to navigate.

  • The “Reaction” feature adds engagement to lessons.Interactive tools like the whiteboard and notes make teacher-student interaction easier.

  • Requires a link or code to be sent via another platform.

  • No class reminders, leading to students potentially missing sessions.

  • The call interface is user-friendly and easy to navigate.

  • The “Reaction” feature adds engagement to lessons.Interactive tools like the whiteboard and notes make teacher-student interaction easier.

  • Requires a link or code to be sent via another platform.

  • No class reminders, leading to students potentially missing sessions.

Azota

  • Azota is a popular online exam and homework platform, launched just a year ago, and widely used during the COVID-19 period.

  • The platform has over 8 million monthly users across 63 provinces in Vietnam.75% of teachers nationwide are registered on Azota.

  • Offers features like automatic question generation from PDFs and shuffling question order to enhance exam security.

  • Lacks detailed explanations for incorrect answers, limiting student feedback and learning opportunities.

  • Azota is a popular online exam and homework platform, launched just a year ago, and widely used during the COVID-19 period.

  • The platform has over 8 million monthly users across 63 provinces in Vietnam.75% of teachers nationwide are registered on Azota.

  • Offers features like automatic question generation from PDFs and shuffling question order to enhance exam security.

  • Lacks detailed explanations for incorrect answers, limiting student feedback and learning opportunities.

Let's solve the problems

Ideation - Crazy 8 workshop

Ideation - Crazy 8 workshop

How might we make online learning more engaging and interactive for both students and parents, while enhancing the overall learning experience?

How might we make online learning more engaging and interactive for both students and parents, while enhancing the overall learning experience?

I held a short workshop and invited friends whose children are studying online to come up with ideas for the problem to be solved

I held a short workshop and invited friends whose children are studying online to come up with ideas for the problem to be solved

Final design

Final design

"Upcoming class" feature reminds students of upcoming classes

"Upcoming class" feature reminds students of upcoming classes

"Your badges" will help increase student motivation. Students will accumulate points to win badges after each contribution to lessons and completing homework. For each achievement, the student will get one reward.

"Your badges" will help increase student motivation. Students will accumulate points to win badges after each contribution to lessons and completing homework. For each achievement, the student will get one reward.

Teacher camera will be highlighted

Teacher camera will be highlighted

Teacher camera will be highlighted

Drawing area that students can discuss and practice

Drawing area that students can discuss and practice

Drawing area that students can discuss and practice

There are warnings when students lose focus or sit for too long

There are warnings when students lose focus or sit for too long

There are warnings when students lose focus or sit for too long

Conclusion

Take away

Personas and storyboards are great tools.


It wasn't until I reframed the problem with a persona that I started connecting the dots. Thanks to the persona, I was able to create a storyboard and present my product in an engaging story rather than screens alone. This helped my coworkers better understand the context and impacts of my project.


Instead of arguing, try listening.


Standing up for your design argument is crucial, but listening to, acknowledging, and analysing stakeholder objections is even more critical. Because only by listening to opposing viewpoints with an open mind can we help make meaningful changes to our solutions.

Personas and storyboards are great tools.


It wasn't until I reframed the problem with a persona that I started connecting the dots. Thanks to the persona, I was able to create a storyboard and present my product in an engaging story rather than screens alone. This helped my coworkers better understand the context and impacts of my project.


Instead of arguing, try listening.


Standing up for your design argument is crucial, but listening to, acknowledging, and analysing stakeholder objections is even more critical. Because only by listening to opposing viewpoints with an open mind can we help make meaningful changes to our solutions.

Personas and storyboards are great tools.


It wasn't until I reframed the problem with a persona that I started connecting the dots. Thanks to the persona, I was able to create a storyboard and present my product in an engaging story rather than screens alone. This helped my coworkers better understand the context and impacts of my project.

Instead of arguing, try listening.

Standing up for your design argument is crucial, but listening to, acknowledging, and analysing stakeholder objections is even more critical. Because only by listening to opposing viewpoints with an open mind can we help make meaningful changes to our solutions.

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Don't miss out